The Sun - Widow Thelma visited the cafe with her daughter Deborah Nairn, 50, and grandsons David, 14, and Callum, 11.
She had bought a scone and cookie from the food section and then Deborah bought her a sandwich and a cup of tea in the cafe.
Thelma decided to nibble her biscuit - but was horrified when an assistant told her she couldn't eat it because of the VAT difference between cafe and shop-bought food. Yesterday she said: "This woman over-reacted.
"All the customers were looking at me, it was so embarrassing and very distressing."
Last night an M&S spokesman said: "Our policy is that cafe customers must only consume items bought in the cafe area. We are sorry for any distress caused to the customer."
Read more: http://www.thesun.co.uk/sol/homepage/news/2929601/MS-monster-gran-for-eating-39p-treat-in-store.html#ixzz0kxoLDSsB
It's clear that the Gran did in fact buy the biscuit in M&S, so why didn't the staff listen?? Did they ask to see a receipt?
It was most probably from a recent talk they had from the management.
Perhaps the staff should be punished and the Gran be given a very nice token to spend at M&S.
What happens if the person needed sugar for diabetes would they still be so insensitive??
Mr Rose sort your staff out !!
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